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Frequently Asked Questions
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What brands do you carry?Can I create an account when checking out?...do I have to?Can my order be canceled?Do you have a catalogue?Do you provide promotion codes or coupons?How can I view the status of my order?How much sales tax is charged and for what State?Is there a minimum purchase ammount?What forms of payment do you accept?Why do I have to email you for your phone number?Is my credit card information secure?What is your return policy?What other product use will invalidate the return policy?Why is the warranty period only 15 days?Are your products tested prior to shipping?Can I exchange item(s) of a purchase?Who pays for the return shipping?How will my package be Shipped?Do you ship to Alaska, Hawaii and Canada?Do you ship to P.O. Box addresses?Do you ship internationally?How long will my order take to be shipped?If I am returning a package, should I insure it?Do you insure shipments?Can I track my order?I am still not clear on something. What do I do?General Questions
Q. What brands do you carry?
A. At this time, all items sold in this website are custom made and engineered, prototyped and tested in-house. These items will bear the 2icrc brandname.
Q. Can I create an account when checking out?... do I have to?
A. Customers are encouraged to create an account with us. Your account with us will contain such things as billing and shipping information as well as access to your purchasing records. No, you do not have to create an account with us. You can check out as a guest as well. To track your order as a guest in our website, you must have your purchase order number.
Q. Can my order be canceled?
A. We accept cancellations as long as the order has not yet been shipped. Once shipped, the item(s) purchased are property of the customer.
Q. Do you have a catalogue?
A. No. Please see our website for information, product descriptions and downloadable product manuals.
Q. Do you provide promotion codes or coupons?
A. At this time no coupons or promotion codes are available.
Q: How can I view the status of my order?
A: Go to the Customer Service Webpage in 2icrcstore.com then click the Account Information Link. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: How much sales tax is charged and for what State?
A: Only purchases made in Maryland (MD) will be charged sales tax, 6%.
Q: Is there a minimum purchase ammount?
A: Yes, the minimum purchase ammount is $15 US dollars.
Payment & Returns
Q. What forms of payment do you accept?
A. We accept all Major Credit Cards, Debit Cards and Bank Transfers via Paypal Account and Paypal Express Checkout. If you wish to make a Credit Card purchase over the phone, please email us asking for our contact phone number. Otherwise, we appreciate/prefer your business via the website transaction. Charges will appear on credit card statement as “2ICRC”.
We do not accept CODs, checks or money orders. Cash is only accepted in person at Swap Meets/RC Shows. Please, refer to our Customer Support Webpage for more information.
Q. Why do I have to email you for your phone number?
A. Since we have full-time jobs we cannot answer the phone at all times. However, we are devoted to getting back to you as soon as possible! Also, not posting our phone number will reduced the chances of receiving solicitation calls and such.
Q. Is my credit card information secure?
A. Yes, we use your information only at the time of the purchase and do not record or store your credit card information. All transactions are securely performed.
Q. What is your return policy?
A. Please see the "Support Webpage" and the next few questions below.
Q. What other product use will invalidate the return policy?
A. Product(s) showing, but not limited to, signs of wear and tear, misuse, puncture/break, scuff marks, water damage or any other kind of use or damage will not be deemed returnable.
Q. Why is the warranty period only 15 days?
A. We stand by our product(s) fully. However, this being a start-up, we cannot expose ourselves to the old "bait and switch". That is, we cannot accept as a return a product that DID work fine but was misused, damaged or in a crash. Only returns initiated within 15 days of purchase, that appear to be defective out of the box and without signs of any use whatsoever will be considered for return. Otherwise, ALL SALES ARE FINAL.
Q. Are your products tested prior to shipping?
A. Yes, all products are bench tested prior to shipping.
Q. Can I exchange item(s) of a purchase?
A. Exchange is only available for items that appear to be defective immediately out of the box (upon installation) and are being returned within 15 days of the purchase date. Please visit our Customer Support Webpage for our exchange email address. You must declare your wish to return a defective item within the first 15 days of the purchase date (date of payment transaction).
Also, please email our tech dept. for questions about installation. If the item is found to be in working order we will ship it back to you. If it is indeed defective, we will send you replacement item(s) and scrap the returned item(s).
We DO NOT accept returns via COD or billed to 2icrc in any way!
Q. Who pays for the return shipping?
A. The customer pays for the return shipping and assumes all liability of losses and/or damages to the returning package by the shipment carrier used by the customer . The return shipment from us back to you will be covered by us if your claim qualifies per our policy and other questions/answered found in any and all pages of this website. See shipping questions below for more details.
Shipping
Q. How will my package be Shipped?
A. Shipments are sent via USPS only. The shipping options are Standard Shipping (2 - 5 business days) for $8.95. Priority (2 - 3 business days) for $10.95 and Next Day (1 - 2 business days) for $17.95. Orders that cannot be shipped via USPS may be canceled. We prefer to send orders to the billing address of the card (i.e., matching shipping and billing addresses).
Q. Do you ship to Alaska, Hawaii and Canada?
A. We will work with customers from Hawaii, Alaska and Canada to ensure a timely delivery, but some delays may occur as we work with the customer. Canadian customers please see "Do you ship internationally?"
Q. Do you ship to P.O. Box addresses?
A. Shipping is not available to PO, APO and/or FPO addresses.
Q. Do you ship internationally?
A. We ship to continental U.S. addresses, Alaska and Hawaii serviced by the United States Postal Service. International Orders are accepted, but must be dealt with individually to guarantee proper mailing of the package. Please email us at customercare@2icrc.com prior to placing the order so we can make the proper arrangements. International orders can only be processed for customers using a regular Paypal Account (Paypal Express not accepted). International Order not utilizing this form of payment will be canceled. Shipping might not be available to U.S. territories - depending on postal coverage area.
Q. How long will my order take to be shipped?
A. If item(s) ordered are in stock, typically we will fill and send the order in 1 to 2 business days. If one or more items are not in stock, the customer will be alerted via email. If the customer wishes to wait until item(s) are in stock, then the credit card will be charged once the shipment is sent out.
Q. If I am returning a package, should I insure it?
A. It is recommended for customers returning package to insure them. The product(s) purchased from our store are property of the customer the instance it leaves our hands (picked up by deliveryman). From that point on, the customer is responsible for the product(s) and how it is used. In the case of a return, the customer is still responsible for making proper arrangements such that the product(s) being returned arrive safely and undamaged. Goods being returned by customer and damaged while in transit to our store by the carrier is a claim between the customer and the carrier. For this reason, we recommend to the customer to insure returning products/packages at its purchase price.
Q. Do you insure shipments?
A. All outbound shipments are insured. If the shipment arrives damaged by the carrier, it is the customer's obligation to work with the carrier to claim the insurance policy. We will work with you are far as providing you with all of the shipment information and details. Otherwise, the package belongs to the customer and is the responsibility of the customer.
Q. Can I track my order?
A. Carrier tracking number will be sent to the email address provided by customer during the ordering/checkout process once the item is shipped from us to you.
Miscellaneous
Q. I am still not clear on something. What do I do?
A. If you have any more questions. Please, feel free to email us. Please, see our "Support Webpage".
General Disclaimer - (Terms & Conditions and Privacy)
By placing an order with us, the customer agrees to the terms and conditions and disclaimers expressed in the product manuals and all pages of our website. Any policy(ies) and terms & conditions may change without notice. It is the responsibility of the customer to know and understand our policies prior to making a purchase. We reserve the right to refuse sales for any reason at any time to any party.
We do not share sales information or customer contact with anybody at any time. Credit Card information is never handled unless order is placed by phone. We encourage and prefer that customer make purchases over our secure internet checkout.
Any content found in any of our webpages (domains - 2icrc and 2icrcStore and any subdomains) and/or product manuals are subject to change without notice.
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2icrc.com, LLC.28914 Roadside Dr Suite F-4
28914 Roadside Dr Suite F-4Agoura Hills CA, 91301
Innovations for In-Flight Systems in the RC Community
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